Frequently Asked Questions
Everything you need to know about your gear and your journey.
What is your standard delivery timeframe?
We offer standard shipping via Royal Mail, which typically arrives within 3-5 working days. Express next-day delivery is also available for orders placed before 2 PM Monday through Thursday.
How do I return an item that doesn't fit?
We offer a 30-day return policy on all unused items in their original packaging. Simply use our online returns portal to generate a label and drop your package at any authorized collection point.
Are your running shoes covered by a warranty?
Yes, all footwear is covered against manufacturing defects for up to 6 months. Please note that this does not cover general wear and tear or mileage-related breakdown.
Do you offer gait analysis for online customers?
While our full gait analysis is exclusive to our physical stores, we offer a virtual consultation service where our experts can recommend shoes based on your current wear patterns and arch type.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to make a change, please contact our support team within 30 minutes of placing your order, and we will do our best to assist you.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.